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FAQs


1. What are the maximum printing dimensions with a single pass?

The maximum printing hight is 14.29 mm/0.5625 inch. For a single pass, it can print 1.3m/4.26 feet long. On multi-line printing mode, it can print up to 3m/9.8 feet. If you want to print the pattern with larger dimensions, you can use the multi-line feature with the help of rulers to put them together.

2. Normally, how often do I need to refill or change the cartridge?

A single cartridge can print up to 415 full pages of paper (A4), enough for a year of daily use. If you need to replace the cartridges, you can purchase the corresponding cartridges on our store.

3. How long does the ink last on shirts and other washable objects?

The printing will last for a long time until you wash it or it’s soaked with water or sweat, which will wash away the ink.

Please note that in order to ensure that the printed patterns or text are not easily erased, you can purchase waterproof coating and varnish yourself. (Available on eBay and Target...)

The non-absorbent materials require coating, such as plastic, metal, ceramic, glass, and wood. Water-absorbent surface can be printed directly, such as paper, carton, wall.
Coating before printing, varnish is sprayed after printing, which can play a waterproof and anti-wiping effect

4. How’s the working time/battery life?

Mbrush integrates a 900 mAh battery. For a single charge, it can continuously print for 6 hours with 1 year of standby time.

5. How does it take to fully charged?

2 hours normally. For a single charge, it can continuously print for 6 hours with 1 year of standby time.

6. Can I print on metal/glass?

If you print on paper material, whether it's the standard ink or the permanent ink, the printing pattern will dry quickly without being smeared.

If you want to leave a lasting pattern on metal, glass, plastic or clothing, choose the permanent ink cartridges. Mbrush permanent ink is the gel-based ink. It will be water-resistant and not washed away by water once the ink has dried.

However, due to the smooth surface of metal, glass, plastic and other materials, and different temperature and humidity in each place, the permanent ink dries for a long time. If you are looking for faster and better long-lasting printing, you can purchase additional clear varnish spray and it can keep the color fixed.

7. Can this printer print on the black surface? or white?

Mbrush can print on Black Surface but it can not show the color perfectly if the ground color is too dark. Printing white color is not supported.

8. How can this print black if it just uses the tri-color cartridge?

The Black color you see in the video or campaign page is printed by the Mbrush. The cartridge prints black by combining percentages of cyan, magenta and yellow. and that's how the tri-color works.

9. Printers clean themselves periodically to avoid getting clogged, does yours?

We suggest you clean the Mbrush ink outlet at least once a month. When you're not using it, it's better to put the lid on. Btw, Mbrush has the clean function, which supports you long-press the button and it will print 3 color line so you know the printing status in advance.

10. What is the shelf-life of the ink?

The shelf-life of the ink cartridge is 18 months. If it is the used ink cartridge, you stored properly in the correct environment, you may still be able to use it for 18 months (15° - 30°)